SSE Enterprise Telecoms https://ssetelecoms.com Tue, 10 Oct 2017 08:50:19 +0000 en-GB hourly 1 https://wordpress.org/?v=4.8.1 Why choosing a partner who really understands connectivity is crucial? https://ssetelecoms.com/insights/blog/why-choosing-a-partner-who-understands-connectivity-is-crucial/ Fri, 30 Jun 2017 15:10:48 +0000 https://ssetelecoms.com/?p=2232 We all know how complex the telecoms industry can be. It’s a fast-paced environment that’s constantly moving and adapting to meet ever-changing requirements. Add into the mix that your clients are often unsure which solution they’re looking for, and you’re not only faced with decisions on who’s product to sell but what product would be best placed to solve your customer’s communications challenges.

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We all know how complex the telecoms industry can be. It’s a fast-paced environment that’s constantly moving and adapting to meet ever-changing requirements. Add into the mix that your clients are often unsure which solution they’re looking for, and you’re not only faced with decisions on who’s product to sell but what product would be best placed to solve your customer’s communications challenges.

It’s therefore only logical that, as a reseller, you have a broad scope of connectivity and communications solutions that can help you to address recurring customers’ pains.

But what kind of pains can you expect? Over the last 24 months we’ve heard some consistent whispers in relation to connectivity that we felt our Ethernet solution helped to address. Take a look at our customer’s top five connectivity concerns:

Customer challenge:

At peak time, my download speeds are inconsistent, often ‘dropping out’ at crucial moments.

Solution:

Unfortunately, when using broadband your customers are often sharing access with other buildings (both business and residential) in their area. This means that they could see dips in their internet speeds and connectivity when a number of people or companies are online at the same time. Ethernet helps to address this by providing a dedicated, uncontended connection for your customer’s business

Customer challenge:

Our office is in a remote location so I can’t get fast, reliable connectivity

Solution:

As part of our Edge Programme, we teamed up with key connectivity providers enabling our partners to cost effectively connect to any postcode within the UK, no matter where your client is located. The rollout, aptly named Edge Plus, allows our partners to generate Ethernet quotes for our own network as well as BT Wholesale, Virgin Media Business, Vodafone, Talk Talk Business, Colt and shortly, Capita – all via our online pricing and quoting portal, LIVEQUOTE

Customer challenge:

I have too many suppliers and I’m unsure of who to phone for what?

Solution:

We’re strong supporters of consolidation, particularly when it comes to telephony and IT. Why take services from a number of different suppliers when one reliable provider could offer the whole package? That’s why we suggest that end-customers take multiple services from just one provider – like our partners – who can, in turn, benefit from our range of connectivity products and service wrap

Customer challenge:

Once I’ve bought a product / service I often feel forgotten and am unsure of who to contact should I encounter any issues or concerns

Solution:

Customer satisfaction is king – for us it’s at the core of our business. This is reflected in our continually high order delivery NPS scores which have averaged over the last 12 months at +61. In fact, on recognising the importance of customer service and after care, our Operations Director, Dave Eddy, put a customer transformation programme in place with the aim of making sure our service provider and end-user customers are happy. We therefore strive to ensure that, when partnering with other resellers we look for similar traits and business goals – all with a key focus on customer satisfaction

Customer challenge:

I want to move away from Broadband but a dedicated connection, like Ethernet, is too expensive.

Solution:

It’s a common misconception that Ethernet is expensive. Yes, it’s more costly than business broadband but with a variety of bandwidths ranging from 10Mbps to 10Gbps as well as a host of different Ethernet service options including Point-to-Point and Point-to-Multipoint available, there is sure to be a service that suits your customer’s needs as well as their budget, not to mention the heightened customer experience thanks to a more responsive connection for the user

The importance of choosing a reliable partner

As communications providers, it’s critical that, you partner with a company who not only understand the market inside-out but also have a firm grasp and strong belief in their own core products and services.

As a long-established connectivity provider, we spend a lot of time analysing, understanding and trying to address our customer’s needs, be that through the product itself or through the tools and services provided prior to, during and after a customer engagement. With a network comprising of 13,700km of fibre across the UK alongside over 265+ Points of Presence (PoPs), 75+ data centres and investment plans over the next 9 months to add an additional 40 PoPs to our footprint, we know we’re an ideal candidate when considering your next connectivity relationship.

Curious to find out a little more about what we can offer our partners? Check out our eDoc, 7 reasons why we should be considered as your one-stop connectivity shop.

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How we’re maintaining a competitive EDGE! https://ssetelecoms.com/insights/blog/how-were-maintaining-a-competitive-edge/ Fri, 30 Jun 2017 15:08:29 +0000 https://ssetelecoms.com/?p=2242 “We love your service but we need you to increase your network coverage while remaining competitive”. This used to be the feedback we heard most often from our customers. The request first appeared on our radar back in 2013 and it quickly became apparent that, to retain our existing customer base as well as win new business, we needed to address this challenge sooner rather than later.

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“We love your service but we need you to increase your network coverage while remaining competitive”. This used to be the feedback we heard most often from our customers.

The request first appeared on our radar back in 2013 and it quickly became apparent that, to retain our existing customer base as well as win new business, we needed to address this challenge sooner rather than later.

Our response; the creation and launch of Project Edge – a strategic network expansion programme targeting key business areas across the UK. In 2013 the idea came to fruition, with Project Edge seeing us on-net 430 new Points of Presence (PoPs) over a four-year period. By putting our kit into these exchanges we were able to offer our customers more competitive Ethernet pricing in-line with market rates as well as expanding our network to reach over 200,000 UK business postcodes.

In line with Project Edge, during 2013 we also launched our pricing and ordering portal, LIVEQUOTE. The easy-to-use online tool enables our customers to take the reigns – generating Ethernet quotes and orders themselves in a matter of seconds.

How things have progressed…

While the launch of Project Edge and LIVEQUOTE helped to cement our position within the reseller market we realised that we still needed to do more in order gain a competitive edge. That’s why, in 2014, we launched the second phase of Project Edge; Edge Plus.

Edge Plus enables us to collaborate with a number of key UK telecoms providers, offering their services through our pricing portal. This meant that our partners could not only see pricing for our own services, they could also see pricing for BT Wholesale, Virgin Media Business, Vodafone, Talk Talk Business, Colt and coming shortly – Capita.

In 2016 we also launched Edge 2 which saw us on-net a further 33 PoPs to our network, meaning that our Ethernet services would reach a further 58,342 business postcodes.

Keeping ahead of the curve

We know the importance of pricing in today’s commodity driven market. We also understand the importance of keeping ahead of the game both in relation to our network reach and our pricing. So for us the journey continues…

During 2016 and into 2017 we’ve been continually reviewing the pricing of our Ethernet, Optical Wavelength and Internet Access solutions and have made all of these services available to quote on LIVEQUOTE. We’re also regularly taking advantage of – and are passing on – any pricing promotions from Openreach so that our customers can take full advantage of the best possible price for any connectivity services they require.

As for our footprint, we plan to keep growing. Over the next few years we will be enabling access to an additional 350 exchanges as part of the Capita network sharing deal. We’ll also be unbundling a further 40 PoPs in the next 9 months as part of Edge 3.

All in all, we realise that listening to our customers is necessary in order for us improve and grow. That’s why, when customer feedback – like the above – is brought to our attention we make every effort not only to respond but also to address and alleviate any concerns. The result of this is clear when reviewing our consistently high NPS scores which averaged at +61 over the last 12 months.

What’s more with scheduled improvements to our network and regular review of our pricing planned we’ll continue to respond to any related queries that come our way.

Want to find out about the other benefits we can offer our partners? Check out our eDoc, 7 reasons why we should be considered as your one-stop connectivity shop.

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Security that comes as standard https://ssetelecoms.com/insights/blog/security-comes-standard/ Wed, 21 Jun 2017 08:45:34 +0000 https://ssetelecoms.com/?p=2221 Recently businesses and consumers alike are questioning how seriously they are taking their cyber security protection. At SSE Enterprise Telecoms...

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The WannaCry ransomware attack which hit the NHS and thousands of other organisations recently sent shockwaves throughout the UK, making businesses and consumers alike question how seriously they are taking their cyber security protection. At SSE Enterprise Telecoms, we keep close tabs on what is happening in the cyber space to ensure that as the threat evolves, we do too.

One example of this is our recent Cyber Essentials PLUS accreditation. Issued by the UK Government as a rubber stamp for our investment in security, the criteria for certification includes a number of cyber security precautions; from a robust patching regime, penetration testing, to comprehensive best practice guidelines.

We understand that security requires a two-pronged strategy, technological investment and education. This is why engaging with our staff is one of the most fundamental parts of our cyber security policy. We issue a ‘Handle with Care’ e-learning module, which gives guidance on good cyber security practice including how to categorise and treat sensitive information. We then supplement this baseline knowledge with additional specific engagements giving employees who work in particularly sensitive roles more specific information about how they can mitigate against the risk of a cyber-incident. We have found by offering regular advice to staff with tips on how to avoid phishing attacks; the likes of which proved hugely damaging in the latest WannaCry attack, that there is increased awareness of best practice and appreciation for ‘doing the right thing’.

Maintaining reliable connectivity is paramount when considering how secure you are against cyber threats. For us our customers rely on our network for their business operation and in our book, only an act of God is an acceptable reason for us not to deliver ultra-resilient, high capacity connectivity.

Whether it’s a cyber criminal or a remote location in the Scottish Highlands that stands in our way – we’ll perform.

Considering growing your network and looking for a reliable partner?

Discover how we can help you connect multiple sites together securely by clicking here.

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SSE Enterprise Telecoms awarded ninth Gold Medal at the RoSPA Health and Safety Awards 2017 https://ssetelecoms.com/insights/blog/sse-enterprise-telecoms-awarded-ninth-gold-medal-rospa-health-safety-awards-2017/ Wed, 14 Jun 2017 11:57:21 +0000 https://ssetelecoms.com/?p=2208 We’re delighted to have been awarded a Gold Medal in the 2017 RoSPA Awards – making this our ninth consecutive Gold! Judges consider entrants’...

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Everyone has the right to work in an environment where potential risks to their health and safety are carefully considered.  At SSE Enterprise Telecoms, we take a firm view when it comes to ensuring our employees are safe in the workplace, and have enjoyed many years of zero time being lost due to injury at work.  We also go above and beyond for our staff, with a host of employee benefits designed to help in the event of bereavement, mental illness or other personal or family pressures.

That’s why we’re delighted to have been awarded a Gold Medal in the 2017 RoSPA Awards – making this our ninth consecutive Gold Medal!  Run by The Royal Society for the Prevention of Accidents, the Awards scheme – now in its 61st year – is open to organisations of all sectors and sizes from across the UK and overseas.  Judges consider entrants’ overarching occupational health and safety management systems, including practices such as leadership and workforce involvement.  RoSPA also actively looks for continuous improvement, awarding organisations that not only maintain the highest health and safety standards, but that go that extra mile year-on-year.

As a Gold Medal recipient, the judges recognised not only our exemplary attitude to workplace health and safety, but also our ‘Wellness at Work’ support scheme, which provides comprehensive support to staff through a host of different personal challenges.  Communicated on an ongoing basis throughout the business, the employee assistance programme ensures that specialist independent support is available 24/7 via a telephone helpline.  Here, employees can access professional advice regarding anything from purchasing a new home and managing financial pressures to accessing healthcare; all of which is funded by SSE Enterprise Telecoms.

Julia Small, RoSPA’s head of awards and events, said: “The RoSPA Awards are the most prestigious in the world of occupational health and safety, and held in high regard around the world, as winning one demonstrates an organisation’s commitment to maintaining and excellent health and safety record. Achieving the standard required is no mean feat.”

As Colin Sempill, our Managing Director, commented: “The physical and mental welfare of our staff is our top priority and our ninth consecutive RoSPA Gold Medal is testament to our dedication to this as a business.”

We look forward to collecting our latest award at a ceremony in London on Tuesday 20th June!

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Connecting from the word go… https://ssetelecoms.com/insights/blog/connecting-from-the-word-go/ Wed, 17 May 2017 07:36:05 +0000 https://ssetelecoms.com/?p=2153 When Irish network service provider enet began speaking to its connectivity customers they quickly realised that a common cause of concern was finding a reliable network provider in England, Scotland and Wales that offered the same flexibility that enet delivered in Ireland.

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When Irish network service provider enet began speaking to its connectivity customers they quickly realised that a common cause of concern was finding a reliable network provider in England, Scotland and Wales that offered the same flexibility that enet delivered in Ireland. Seeing an opportunity, the team decided to take the challenge in hand and looked for a partner that held customer service, network reliability and flexibility in as high esteem as they did…

… and then they met us!

With no network infrastructure outside of Ireland, enet not only needed a network provider with the same business mentality, but also pervasive technical capability. Our team got to work straight away understanding exactly what was required.

“SSE Enterprise Telecoms took us seriously from the beginning” – John Fitzgerald, Carrier Relations & Procurement, enet

It was our years of experience in mission critical sectors that gave enet the confidence that our network is engineered with reliability in mind. What’s more, we choose our partners with the same level of scrutiny. This made enet’s market analysis straightforward and after some smooth negotiations, a deal was agreed to install a Network-to-Network Interface (NNI) in the London Telehouse North data centre; providing enet customers unprecedented access into our UK network.

The partnership now benefits both enet customers with sites already in the UK as well as those hoping to expand into the UK, as they now have an ultra-resilient, flexible network at their fingertips. Our UK-wide network is also beneficial due to its scale – 13,700km of fibre network and 265 PoPs to be exact. In addition to this, thanks to additional connections with third party suppliers (as part of our ‘Edge Plus’ programme), we can connect enet’s customers anywhere in the UK.

Our ‘intuitive’ LIVEQUOTE tool is also proving useful for those within the enet team. This online pricing portal enables them to quickly compare quotes and offer the most cost-effective connectivity options to end-customers.

What makes this partnership even better – enet is completely on the same page as us in terms of its attitude towards customer service. In its own words:

“We had a connection from the word go”‘ – John Fitzgerald, Carrier Relations & Procurement, enet

What’s more, this is only the start. Customers are already benefitting from the UK-Irish network partnership, but there’s much more to come – watch this space!

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Keeping the City competitive https://ssetelecoms.com/insights/blog/keeping-the-city-competitive/ Tue, 28 Feb 2017 09:30:23 +0000 https://ssetelecoms.com/?p=1910 We had great pleasure in hosting our exclusive event for enterprises in the prestigious London Stock Exchange earlier this month, to discuss the increasing demand on businesses in the City to remain competitive and how important networks are for this...

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We recently had great pleasure in hosting an exclusive event for enterprises in the prestigious London Stock Exchange, to discuss the increasing demand on businesses in the City to remain competitive and how important networks are for this. It proved to be an exciting and insightful event with attendees from across the technology, banking and financial industries.

Throughout the presentations, it was obvious there was one clear consensus of opinion from the event – disruption and change is constant.

Much of the disruption transforming the modern day financial services sector is connected to the internet and the range of devices we use. For example, Kevin Hanley, Director of Innovation at RBS, highlighted how there are now three billion humans online, that the app economy is now bigger than Hollywood, and that the Chinese economy has overtaken the US, fueled by digital success stories such as Alibaba. Customer behaviour is also changing, the way we consume data is evolving, and this has huge implications on the underlying telecoms networks.

And it’s not just the finance sector that’s experiencing significant disruption. The energy industry is also facing political and regulatory uncertainty, increased market competition and challenges posed by emerging technologies. SSE’s Managing Director of Finance, Brandon Rennet, was on hand to discuss how our energy business is responding to evolving market needs, with the help of SSE Enterprise Telecoms. While the telecoms arm of SSE has long worked quietly in the background to ‘keep the lights on’, our high-capacity network has been instrumental to the Group as it navigates a rapidly changing marketplace. Indeed, SSE Group has continually invested in the telecoms business and network infrastructure; we really are a ‘safe pair of hands’.

Not only do the best networks offer more than just rock-solid reliability, they also provide competitive advantage. For banks and the financial services sector, regulation, such as the current account switching guarantee, is encouraging competition and lowering the barriers to entry for new start-ups and digital-only banks. Chris Lewis, an analyst from LewisInsight highlighted that, to survive, organisations need to offer the best experience and service. They rely on a fast, low-latency network to enable them to roll-out new digital services as soon as the opportunity arises.

For larger banks, the challenge is often innovation at scale, and it increasingly cannot be done alone. Kevin discussed how the banking industry can be likened to Lego bricks. Banks used to own all their Lego to build their businesses, but that’s no longer the case. Banking services have become much more modular; integration and collaboration with other businesses and industries are now much more important than they used to be. For innovation to happen across the industry, businesses need to be both technically able and culturally willing to work in partnership across departments and with industries such as telecoms.

To that end, here at SSE Enterprise Telecoms, we’re ripping up the rule book on how we deliver telecoms. Our flagship Project Edge expansion plan is ongoing, as we continue to invest strategically in our network – such as introducing industry leading delivery times such as with our LIGHTNOW solution – in order to ensure our growing customer base can connect seamlessly to their customers.

Another example of this is our recent partnership with the London Stock Exchange to deliver connectivity to its clients as an Accredited Connectivity Partner. In addition to our groundbreaking fixed line network sharing deal with Capita plc, Updata Infrastructure, which will see our Ethernet network footprint double from 250,000 business postcodes to more than 500,000.

In the words of our Managing Director, Colin Sempill, ‘disruption is very much here to stay, innovation is the right response’.

We’re already changing the way we think about telecoms; watch the video about our latest project in the City to find out more.

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Communication, communication, communication: How we’ve transformed customer service at SSE Enterprise Telecoms https://ssetelecoms.com/insights/blog/communication-communication-communication-weve-transformed-customer-service-sse-enterprise-telecoms/ Wed, 01 Feb 2017 14:05:44 +0000 https://ssetelecoms.com/?p=1931 For any rapidly growing business, it’s important to take a step back from time to time to see the bigger picture and identify if there are ways in which they could improve the customers’ experience. Just under two years ago, the SSE Enterprise Telecoms leadership team did just that, when we decided to review how good we were at delivering services to our customers.

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For any rapidly growing business, it’s important to take a step back from time to time to see the bigger picture and identify if there are ways in which they could improve the customers’ experience. Just under two years ago, the SSE Enterprise Telecoms leadership team did just that, when we decided to review how good we were at delivering services to our customers. Service delivery is notoriously challenging to get right, particularly in the telecoms industry, but we were determined to do the right thing and attempt to lead the way. In order to achieve this, the first thing we needed to really understand was what our customers thought of us. However, we quickly realised that measuring customer satisfaction – via an annual relationship Net Promoter Score (NPS) assessment – would only give us part of the answer.

Instead, as part of a new transformational customer service programme, we introduced transactional NPS assessments to help us reach our goal of providing an industry leading service. Simply put, after each and every service is delivered and handed over to the customer, we call our customers directly to ask key questions about our service and recorded their responses. To put all this information to good use, our delivery team began meeting on a weekly basis to review the previous week’s feedback. They were helped by an independent advisor, who reviewed the call recordings and guided the team on strategies for improving their customer service.

After months of collating feedback we’d built a comprehensive picture of our service delivery. Time and time again, communication stood out as the single most important factor for our customers. They understood that challenges can crop up during the delivery process, but as long as the issue, solution and resolution was effectively communicated in a timely fashion, they were happy. By recording our order manager calls and implementing a programme of continuous feedback and training – through the use of commitment-based management – we’d put communication excellence at the heart of our service delivery.

Since implementing the programme, our overall relationship NPS has also risen dramatically. In fact, we’ve just completed this year’s relationship survey and have secured an increase of 18 points on last year. Meanwhile our transactional scores are around the +60% to +70% mark and our happy customers speak for themselves:

  • ‘This order was the best Ethernet provision I’ve had… After seven years of doing it you start to lose a little patience so it was so nice to have [an implementation] that went so well!’ Amy Harvey, FastNet International Limited
  • ‘Service from [the] provisioning [team] was pretty smooth. [We] always receive updates, [and] very good communication. [We’re] very pleased with SSE Enterprise Telecoms and the service. [The solution] works very well.’ Yvonne Formosa, Charterhouse Voice & Data Plc
  • ‘SSE [is] really, really good to deal with. By far the best carrier. [I] would like to say thank you to the order managers [I’ve] been dealing with. They’ve all been excellent.’ Rachael Jones, XoomTalk

What’s more, we’ve also seen a marked increase in Ethernet orders from both new and existing customers. So much so that our order numbers are up by 477% since we began to focus so heavily on customer experience.

A blight on the UK telecoms industry is that it suffers from generally low customer approval ratings; poor service is sadly endemic in the industry. We’re proud to be bucking this trend and leading the way when it comes to creating a seamless customer experience, supported by innovative technology and a committed workforce.

However, this is only the beginning of our story. It’s one thing to overhaul customer service, but it requires sustained commitment and diligence to keep it going. With a dedicated team evaluating the changing needs of our customers on an ongoing basis, this is sure to be just the first in a long line of customer service enhancing initiatives from SSE Enterprise Telecoms.

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SSE Enterprise Telecoms and Marston’s Telecoms raise their glasses to celebrate award win https://ssetelecoms.com/insights/blog/sse-enterprise-telecoms-marstons-telecoms-raise-glasses-celebrate-new-award-win/ Thu, 26 May 2016 12:59:21 +0000 https://ssetelecoms.com/?p=634 A few of our team headed to the Sheraton Park Lane Hotel in London last night, to attend the highly prestigious Global Telecoms Business Innovation Awards 2016, and we’re delighted to announce that they didn’t come away empty-handed! Our project for Marston’s Telecoms, the telecoms business behind the country’s most loved brewers, Marston’s PLC, picked up…

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A few of our team headed to the Sheraton Park Lane Hotel in London last night, to attend the highly prestigious Global Telecoms Business Innovation Awards 2016, and we’re delighted to announce that they didn’t come away empty-handed!

Our project for Marston’s Telecoms, the telecoms business behind the country’s most loved brewers, Marston’s PLC, picked up an award for its innovative infrastructure and we couldn’t be happier.

Marston’s Telecoms started off life by reselling network services to its parent company. Today – with  the help of our ultra-resilient UK-wide MPLS network, our easily scalable services and our established interconnect agreements with other leading network operators – it has been able to transform into a thriving service provider, delivering Broadband, Ethernet, Hosted VoIP, Telephony and WiFi to the wider UK hospitality industry.

You can learn more about how Marston’s Telecoms is making use of SSE Enterprise Telecoms’ innovative services, including the online price comparison engine, LIVEQUOTE, here.

We’re actually on a bit of a roll. This is the second year in a row that our work has been recognised by Global Telecoms Business. Last year, our high profile project with Jisc won the accolade.

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Now we really do go the extra mile https://ssetelecoms.com/insights/blog/now-really-go-extra-mile/ Thu, 21 Jan 2016 13:00:34 +0000 https://ssetelecoms.com/?p=637 We’re proud to announce that with the launch of Edge 2, our award-winning, high-capacity Ethernet service has increased its coverage of business postcodes by 30%! That means more for your customers and more for you. In a phased delivery from Q2 2016, we’re adding 34 new Ethernet Points of Presence (PoPs) in areas of high customer…

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See our new exchange locations below:

Aberdeen Denburn
Aylesbury
Birmingham Midland
Bolton
Bradford
Chelmsford
Cheltenham
Colchester
Darlington
Doncaster
Edinburgh Waverly
Farnborough
Glasgow Douglas
Gloucester
Harrogate
High Wycombe
Inverness
Ipswich
Lochnagar
Leicester Montford
Lincoln
Loughborough
Maidstone
Newcastle
Norwich
Oldham
Oxford
Peterborough
Rochdale
Sheffield
Sheffield Attercliffe
Stockton
Wokingham
York

We’re proud to announce that with the launch of Edge 2, our award-winning, high-capacity Ethernet service has increased its coverage of business postcodes by 30%! That means more for your customers and more for you.

In a phased delivery from Q2 2016, we’re adding 34 new Ethernet Points of Presence (PoPs) in areas of high customer demand across the country, like Cheltenham, Bolton, Darlington and Glasgow – reaching a further 58,342 business postcodes. In total Project Edge will now connect over 250,000 postcodes to our state of the art network, improving our service for end users and enhancing the service you provide for your customers.

Give your customers the Edge over their Ethernet competition

We’re retaining all of the flexibility of Edge Plus, but Edge 2 customers will enjoy more coverage, competitive pricing and an even more outstanding service. In fact enterprises in exchange areas will get the best value solution in the UK. And our new PoPs can be found exactly where they’re needed most. Their locations are totally driven by customer demand.

Our network is engineered to the standards of our power stations. Our numerous exchanges are built using the toughest kit available; if a component fails, another is ready to take over. And for extra peace of mind our network is monitored and maintained 24/7, every single day of the year.

This all adds up to the most robust, reliable and cost-effective solution in the UK. And with our user-friendly LIVEQUOTE tool, transition is simple.

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LIVEQUOTE is your starting point

Once the new PoPs are live, LIVEQUOTE will give you the best available price. It’s also where you’ll find an up-to-date schedule for Edge 2 delivery. You’ll be able to track Edge 2 orders immediately, this allows you to respond quickly to your clients’ needs; which ultimately means more business wins.

As a service provider, your proposition has just got a whole lot stronger… and with our ongoing commitment to investment it’ll keep getting better.

We’d love to tell you more about how Edge 2 can help you and your customers. Why not request a callback?

Not sure how LIVEQUOTE will help you? Find out here

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Retail banks have changed; but have their underlying networks? https://ssetelecoms.com/insights/blog/retail-banks-changed-underlying-networks/ Mon, 28 Sep 2015 13:01:26 +0000 https://ssetelecoms.com/?p=640 Anyone with a UK bank account will have witnessed some phenomenal changes over the last decade. Retail bank branches have been completely remodelled so that today they act as self-service hubs for busy, self-sufficient customers. But that’s if they even visit their bank at all. A growing proportion of people rarely set foot in a…

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Anyone with a UK bank account will have witnessed some phenomenal changes over the last decade. Retail bank branches have been completely remodelled so that today they act as self-service hubs for busy, self-sufficient customers. But that’s if they even visit their bank at all. A growing proportion of people rarely set foot in a branch, opting instead to bank online, via apps or – as we’re now beginning to see – using mobile payments.

The growing popularity of digital banking is of course having a tremendous impact on retail banks’ underlying network infrastructures. Their customers won’t tolerate any kind of downtime; they expect round-the-clock service availability, that’s quick and secure. Retail bank networks must share these attributes otherwise they risk losing customers.

In a marketplace with more and more competitors, where it’s becoming easier to switch accounts, network speed, availability and security has become an increasingly high stakes game.

Our new eBook – Retail Banking Network Infrastructure: The Four Forces of Change takes a look at the rise of digital banking and how it is putting banks’ network infrastructures under unprecedented strain.

It also discusses a number of other trends that should make retail banks completely re-think how they design and build networks. These include increased market regulation and competition, as well as the widespread adoption of technologies such as virtualisation and orchestration.

The eBook concludes with a seven point plan to help banks come up with a connectivity strategy that can cope with what tomorrow brings.

How has your connectivity strategy changed in line with these trends – is your retail bank ready for the four forces of change?

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