When SGN needs to keep 5.8 million people cooking on gas.

The challenge

SGN needed a solution that would support its critical gas control network and connect its main sites, from which it monitors and controls the flow of gas across Scotland and Southern England. Added to which, SGN was looking to connect 40 depots and 62 hilltop and offtake sites. Due to the mission critical nature of the services that SGN delivers to its customers, network availability was a key deciding factor when originally choosing a network provider – something for which SSE Enterprise Telecoms is renowned.

SGN also required a flexible telecoms infrastructure that could meet its changing requirements. Whether this is in terms of fast reactions from the dedicated telecoms team, to glean insight on the network for example, or the ability to quickly scale up network capacity, being able to adapt the SSE Enterprise Telecoms service is critical for SGN to meet its own customers’ needs.

The outcome

Our reputation gave SGN the peace of mind that we have an in-depth understanding of the industry and are able to meet its evolving business needs. This means a telecoms infrastructure that can keep its 5.8 million customers connected without fail.

Due to the success of our ongoing relationship, SGN awarded SSE Enterprise Telecoms a new contract to deliver extended WAN and LAN services to connect the company’s core gas control sites in Horley and Horsham. Our Ethernet services also now connect 40 SGN depots and our layer three packet network links 62 hilltop and offtake sites. As part of this project, we also deliver telemetry services – which enable SGN to manage, communicate and transfer critical and regulatory information between its core locations – as well as providing and managing its critical telephony connectivity services.

Paramount to SGN selecting SSE Enterprise Telecoms in the competitive tender this time around was the bespoke service wrap and dedicated telecoms team we could offer. By allocating a highly qualified and attentive team to the project, SGN could be confident that our technical experts were on-hand to identify and resolve any issues, ensuring that not only the network, but the SSE Enterprise Telecoms service, is reliable and available at all times.

The solid existing relationship also allowed for excellent collaboration between the SSE Enterprise Telecoms team and the internal SGN teams. It resulted in a smooth and quick network review of the newly extended WAN, LAN and added telemetry and telephony services, as well as a flexible service to meet SGN’s requirements. For example, billing accuracy and predictability was extremely important for SGN and the team continue to offer this granularity on a quarterly basis. SSE Enterprise Telecoms now delivers the majority of SGN’s WAN and LAN requirements, clear proof of the great relationship between the two companies.

About SGN

SGN provides a safe and secure supply of natural gas to 5.8 million customers.

SGN is the UK’s second largest gas distribution company, operating over 74,000 km of gas mains and services throughout Scotland and the south of England.

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